Automotive management has recently published the results of a survey that was sent to over 5,000 franchised dealers across the UK.

The single thing that will differentiate you from your competitors is how well you look after your customers – and implementing a Call Analysis system is a great way to measure this.

This is the second in a series of blogs relating to lead management. I have been working in the Motor Industry for 20 years...

This is the first in a series of blogs relating to lead management.

Does traditional telephone mystery shopping give an accurate picture?